Return Policy

Overview

At Treezom, we are committed to providing high-quality plants and trees to support your business needs. We understand that issues may occasionally arise, and we’re here to work with you to find the best possible solution for any problems you encounter with your order.

Individual Case Evaluation

Case-by-Case Assessment: Each return request is unique. We evaluate every situation individually to offer a fair resolution that addresses your specific concerns.
Proof of Issue Required: To help us understand the problem and improve our services, please provide clear photos and detailed descriptions of any damaged or unsatisfactory plants or trees.

How to Request a Return or Resolution

Contact Us Promptly: Please notify us within 7 days of receiving your order if you experience any issues.
Provide Necessary Documentation: Email us at support@treezom.com with your order details, photos, and a description of the problem.
Await Our Response: Our customer service team will review your case and respond within 7 business days to discuss possible solutions.

Potential Solutions

Replacement: We may offer a replacement for the affected items.
Store Credit: In certain cases, we can provide store credit applicable to future purchases.
Partial Refund: Depending on the circumstances, a partial refund may be issued.

Important Notes

No Full Refunds: We do not offer full refunds. Our goal is to work with you to find an acceptable alternative solution.
Shipping Costs: Original shipping costs are non-refundable. Return shipping fees may apply and are the responsibility of the customer unless otherwise agreed upon.