The Treezom Guarantee

We guarantee that every plant and tree will arrive in good health, and all plants are guaranteed for 30 days after arrival. We take great pride in the care of our plants/trees in our greenhouses as well as in the protective packaging we use to ship our plants/trees.

Plants & Trees don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. It may take a few days or weeks for your plant or tree to adjust to its new home and thrive.

We love our plants & trees and want to ensure that you do as well!

If your plant arrived damaged, and your purchase was made less than 30 days ago, please capture a few photos of your damaged item. Then, contact Customer Service via our support form with your order number and photos of the damaged item so that we can best assist you. (Please note: We are unable to process refunds after 30 days.) Please note that the replacement will only be for the damaged portion of your order.

Additionally, we take great care in selecting the best products for our customers that will help support and enhance your plant’s/tree life. If a care product or accessory arrives damaged or shows signs of being defective within 14 days of its arrival, we are happy to offer a replacement or store credit.

Photos are required as proof of damage in order for us to help with your replacement. Please note that if a plant is out of stock we are not able to offer the same plant/tree as a replacement.