FAQ

We offer a wide range of trees, including fruit trees, ornamental trees, shade trees, etc. Each tree comes with detailed information on its growth habits, care requirements, and ideal planting conditions. Browse our collection here.

A "SINGLE TREE" refers to purchasing one individual tree rather than a group or pack. Whether you're looking for a specific species or just need one tree for your garden, you can easily purchase a single tree through our store. Each tree comes with care instructions and is shipped with the same attention to quality and care as bulk orders or prebuilt packs.

A prebuilt "PACK" is a curated selection of trees that we have grouped together for specific needs or themes, such as landscaping, seasonal planting, or fruit production. These packs are designed to make it easier for you to purchase multiple trees that work well together, often at a discounted price compared to buying the trees individually. Each pack comes with detailed planting and care instructions.

Building a "TROLLEY" with custom shelves means that you can choose from our prebuilt shelves, each containing a selection of plants, and combine them to create your own unique trolley. Unlike prebuilt packs, which come as a fixed set, custom trolleys allow you to mix and match shelves to suit your preferences. You have complete control over the types of plants and arrangements you want, giving you the flexibility to design a trolley that fits your specific needs.

Simply browse our products, add your desired items to the cart, and proceed to checkout. You'll need to provide your shipping and payment information, and then you’ll receive an email confirmation once your order is placed.

After you place an order, the following steps occur:

1. Order Confirmation: You will receive an email confirming that we have received your order.
2. Manager Contact: One of our managers will review your order and contact you via email or phone to confirm the order details.
3. Payment Instructions: Once the order is confirmed, you will receive instructions on how to complete the payment through your bank account.
4. Order Processing: After payment is confirmed, we will begin preparing your order for shipment.
5. Shipping Notification: You will receive a notification with tracking information once your order has been shipped.
6. Delivery: Your order will be delivered to your specified address within the estimated delivery time. 
   
   If you have any questions or concerns during this process, feel free to contact us!

If you need to cancel or make changes to your order, please contact us as soon as possible via email,phone or online chat-support. Once your order has been processed, changes may not be possible.

You can reach our customer support team via email at support@treezom.com or through our live chat available on our website. We aim to respond within 12-24 hours.

Yes, we frequently offer discounts and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest deals.

A wishlist allows you to save trees or products that you're interested in but not ready to purchase yet. By adding items to your wishlist, you can easily find them later without searching again. You can view your wishlist at any time by logging into your account. It’s a great way to plan future purchases or keep track of trees you love!