Delivery information

To check if we deliver to your country, please visit our shipping information page or enter your address during checkout. If your country is not listed as an available option, feel free to contact our customer support team for further assistance.

Delivery times depend on your location and the shipping method chosen at checkout. Typically, orders are delivered within 10 to 20 business days. For more precise estimates, please check the delivery details provided during checkout or in your order confirmation email. If you need further assistance, feel free to contact our customer support team!

If your order hasn’t arrived, you can follow these steps:

1. Check your email for the order confirmation: Look for an email from the Treezom that includes tracking information or an estimated delivery date.

2. Track your order: Use the tracking number provided in your confirmation email to check the status of your order. Track order HERE

3. Check your account on the website: Log in to your account on the website to view the order status and delivery updates.

4. Contact customer service: If you still have concerns, reach out to the customer service for assistance regarding your order.

Yes, we do deliver on public holidays. For more information or specific inquiries, please feel free to contact our customer support team.

Since this is a large delivery, either you or a designated representative must be present to receive and sign for the order. This ensures that the delivery is handled properly and all items are accounted for. Please make arrangements to be available at the scheduled delivery time, or contact our customer support for further assistance with scheduling.